Pursuant to the principles of legality, loyalty and transparency arising from data protection regulations, we hereby provide you with this Privacy Policy:

Who is the data controller of your data?

Who is acting as Data Protection Officer of the companies belonging to the Eulen Group?

What do we process your data for? What is the legitimation for processing your data?

User data will be processed, manually and automatically, to comply with the following purposes in accordance with the bases of legitimacy:


ProcessingServiceBasis of legitimacy
Buying ticketsThe main purpose is for buying tickets and to proceed with any communication required for the management of the service.   The data processed is the following: Contact data, identification data (full name and ID) and content of the query.Consent of the data subject (art. 6.1.a of the GDPR): We will process your data based on the free, specific and informed consent you provide in our forms.   Performance of the contractual relationship (art. 6.1.b of the GDPR): We will process your data subsequently to proceeding with the provision of the service.
Press roomManagement of users authorized to access restricted content for journalists. The data processed is the following: Contact data and identification data (full name)Consent of the data subject (art. 6.1.a of the GDPR): We will process your data based on the free, specific and informed consent you provide in our forms.


Is the provision of data voluntary? Can I withdraw my consent?

The data we request is appropriate, relevant and necessary and in no case are you obliged to provide it, but failure to communicate this data may affect the purpose of the service and the provision thereof.

Likewise, you have the possibility and right to withdraw your consent for any specific purpose granted at the time, without this affecting the legitimacy of the processing based on the consent prior to its withdrawal.

How long will we keep your data?

Your data will be kept for the minimum time required for the proper provision of the service and for any of the purposes set out above, as well as to meet the responsibilities that may arise therefrom, and any other legal requirement (extra-contractual obligations, contractual, tax, accounting…).

We will process your data for marketing purposes until you revoke your consent.

Who will your information be made known to?

Your basic data may be communicated to companies that are part of the Eulen Group (, for internal administrative management, based on legitimate interest.

Additionally, we hereby inform you that certain data, within the framework of the regulations in force or the contractual relationship that you maintain with the Eulen Group, may be communicated to:

  • Competent judicial and administrative authorities, and communications expressly envisaged or required in applicable legislation.
  • State Security Forces and Corps by virtue of the provisions of the Law.
  • Banks and financial institutions for the collection of the services offered.

Your personal data may also be accessed by Eulen Group’s data processors, i.e. service providers who require access to your personal data for the performance of their duties in accordance with the provisions of art. 28 of the GDPR.

What are your rights when you provide us with your information?

You have the right to:

  • Request access to personal data relating to the data subject.
  • Rectify or delete erroneous or inaccurate data or delete same.
  • Oppose the processing thereof.
  • Request limitation of processing.
  • Data portability.
  • Oppose the processing of your data and the sending of commercial communications.
  • Submit claims to the Data Protection Officer.

You can exercise your rights, both by post or by email, by writing to:

Last update: June 2022


We use cookies to facilitate the use of our Website. Cookies are small information files that enable us to compare and understand how our Users browse through our Website, thus enabling us to improve the browsing experience. The cookies we use do not store any personal data, nor any type of information that can identify you. If you do not wish to receive cookies, please configure your web browser so that they are deleted from the hard drive on your computer, they are blocked, or you are alerted when they are installed. To continue without making changes to the cookie configuration, simply remain on the Website.

Strictly necessary cookies
These cookies are essential for you to browse the Website, enabling you to access sections with security filters. Without these cookies, many of the available services will not be operational.

Performance cookies
These cookies collect information about how visitors use the site, such as pages viewed, load errors, etc. It is generic in anonymous information that does not include personal data, nor does it collect information that identifies visitors. His sole purpose is to improve website functions. When you visit our Website, you accept the installation of these cookies on your device.

Functionality cookies
These cookies are used to remember information (such as your Username, language or the region which you are located) and more personal characteristics. For example, it is possible to offer custom content based on the information and criteria you have provided voluntarily. These cookies can also be used to remember changes made to the size of the text, fonts and other customizable parts of the Website. They are also used to offer requested services, such as viewing the video or commenting on a blog. The information collected by these cookies may be anonymous, and your activity on other websites cannot be tracked. When you visit our Website, you accept the installation of these cookies on your device.

How to manage cookies on the computer
If you would like to allow our site to use cookies, please follow the instructions below.

Google Chrome
1. Open the browser, click “Tools” at the top and select the “Settings” tab.
2. Within the options, click “Privacy and security”.
3. Select “Allow sites to save and read cookie data”.

Microsoft Internet Explorer 6.0, 7.0, 8.0, 9.0
1. Open the browser, click “Tools” at the top and select the “Settings” tab.
2. Review the “Privacy” tab and ensure that it is configured with an intermediate security level or lower.
3. If the Internet configuration is not intermediate, cookies will be blocked.

Mozilla Firefox
1. Open the browser, click “Tools” at the top and select the “Settings” tab.
2. Select the Privacy icon
3. Click “Cookies” and select: “Accept cookies from sites”.

1. Open the browser, click “Tools” at the top and select the “Settings” tab.
2. Click the “Security” tab and check whether the “Block third-party cookies” is selected.
3. Click “Save”.

Cookie installation in Mac
If you have a Mac and want to give our cookies access to your computer, please follow the directions below:

Microsoft Internet Explorer 5.0 in OSX
1. Open “Explorer” and select “Preferences” on the navigation bar.
2. Scroll down until you see “Cookies”, just below files received.
3. Select “Do not ask again”.

Safari in OSX
1. Open “Safari” and select “Preferences” on the navigation bar.
2. Click the “Security” tab and select the option “Accept cookies
3. Select the option: “Allow from current website only”

Mozilla and Netscape in OSX
1. Open “Mozilla” or “Netscape” and select the “Preferences” option at the top of the browser
2. Scroll down until you see “Cookies”, just below “Privacy and Security”.
3. Select the option “Allow cookies from current website only”

1. Open “Opera” and select “Menu” and “Settings” on the navigation bar.
2. Select “Preferences” and click the “Advanced” tab.
3. Select the “Accept cookies” option.

CookieNombre Finalidad / Más informaciónVencimiento
PHPSESSIDThis cookie is used to establish a session for the User visiting our website. It is a way of identifying and managing the status – the session variables – for a specific User, moving that information through our Website.Session
Google Analytics_utmaThis cookie generates a unique User ID and enters the date, the first and last time the User visited the site. It is used to count how many times a single User visits the site.2 years
Google Analytics_utmbThis cookie records the arrival time on the page and expires 30 minutes after the last page is viewed. It is eliminated automatically when accessing a new site or closing the browser.30 minutes
Google Analytics_utmcThis cookie is used together with the _utmb cookie to determine whether after more than 30 minutes have elapsed a new User session should or should not be established.Session
Google Analytics_utmzThis stores the origin of the visitor, the path take to access the site either directly, through a link from another page, from an email link, using certain key words in a search engine, through a display campaign or from an AdWords advertisement.6 months
Google Analytics_utmvThis is an optional cookie, used only to segment demographic data such as the gender or age of the visitors based on the login data obtained.2 years